Corporate Compliance

Service Coordination

ILA Service Coordination helps individuals and their families navigate the health care system and obtain the best services available.

Design
The participant and family choose an ILA service coordinator to assist in developing a life plan or service plan focused on helping the individual achieve valued outcomes. The service coordinator ensures that these outcomes are grounded in ILA’s key principles: individualization, independence, integration and productivity.

The service coordinator then ensures that the individual secures needed supports including:

  • medical, social, educational, financial, and residential services
  • day programming
  • community access

Staff
Service Coordinators are professionals who help developmentally disabled individuals develop, plan, implement, and monitor their own plan of services and supports. Service Coordinators are specially trained to know all services available to individuals and their families and to enable them to access those services.

Program
Service Coordination is free of charge to individual consumers and their families. Individuals must have a valid Medicaid Card to receive Service Coordination. ILA’s Medicaid Service Coordination ensures that all services are obtained in efficiently and professionally.

ILA’s Service Coordinators assist individuals in gaining access to needed residential, day program, medical, social, educational, and other services designed to enable them to function more independently and to cope with the demands of their environment. Such services include:

  • intake assessment and screening
  • linkage and referral to needed programs
  • follow-up and monitoring
  • individual program plan development and documentation
  • coordination of comprehensive team assessments
  • respite and home care coordination
  • participant advocacy and crisis intervention
  • initiation or reinstatement of Medicaid, Social Security, food stamp, and housing assistance

For further information or to apply for services, please contact us.

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